Terms of Service
Legal terms and conditions for using our services
Effective Date: 17/06/2025
These Terms of Service ("Terms") govern your access to and use of the Chatbot Direct website (https://chatbot.direct) and services provided by TriCron Limited trading as Chatbot Direct ("we," "our," or "us"). By using our Services, you agree to be legally bound by these Terms.
1. Services Overview
We provide AI voice assistant services including real-time phone answering, transcript generation, branded greetings, and integrations with third-party APIs such as ElevenLabs, Twilio, and Stripe.
2. Eligibility
You must be at least 18 years of age to use our Services. By using our Services, you represent and warrant that you meet this requirement.
3. Account Registration
You must provide accurate, complete, and up-to-date information during registration. You are responsible for maintaining the confidentiality of your credentials and all activity under your account.
4. Subscriptions and Payments
We offer free and paid plans. Subscriptions are billed via Stripe. Pricing and billing cycles are defined at the point of subscription.
- • All charges are inclusive of applicable VAT.
- • No refunds are offered once a billing period has commenced.
- • Subscription auto-renews unless cancelled before the renewal date.
5. Acceptable Use
You agree not to:
- • Use the service to harass, threaten, or impersonate others
- • Violate any applicable laws, including call recording laws
- • Interfere with or disrupt our Services
We reserve the right to suspend or terminate accounts that violate these conditions.
6. Data and Privacy
By using our Services, you consent to the collection and use of your information as outlined in our Privacy Policy.
7. Third-Party Services
Our platform integrates with:
- • ElevenLabs for AI voice
- • Twilio for telephony
- • Stripe for billing
You acknowledge that use of these services is governed by their respective terms and privacy policies.
8. No Warranty
Our Services are provided "as is" and "as available" without warranties of any kind. We do not guarantee uninterrupted or error-free operation.
9. Limitation of Liability
To the maximum extent permitted by law:
TriCron Limited shall not be liable for any direct, indirect, incidental, or consequential loss, including but not limited to, loss of profits, data, or earnings, resulting from use of or inability to use the Services.
You acknowledge that all use is at your own risk.
10. Termination
We may terminate or suspend your access to the Services at any time, with or without notice, for any reason including violation of these Terms.
11. Governing Law
These Terms are governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.
12. Contact
TriCron Limited t/a Chatbot Direct
Denby House Business Centre
Taylor Lane, Loscoe, Heanor
Derbyshire, DE75 7TA, United Kingdom